The money back guarantee is applicable for new clients only. New orders from existing clients do not qualify for our money back guarantee program.
You can request a refund if you place a cancellation request within the period of days covered by your service’s money back guarantee. Different services have different money back guarantee terms, below you can see if your service is covered by our money back guarantee and under what terms:
30 days: Web hosting, Business Hosting, and Reseller hosting
7 days: VPS, Cloud servers, and SSL certificates
No money back guarantee: Dedicated servers, Domain registration/renewal or transfer and software licenses or custom software installs.
If the moneyback guarantee period has expired for your service, you are not eligible for a refund.