Refund Policy

Our Refund Policy

The money back guarantee is applicable for new clients only. New orders from existing clients do not qualify for our money back guarantee program.
You can request a refund if you place a cancellation request within the period of days covered by your service’s money back guarantee. Different services have different money back guarantee terms, below you can see if your service is covered by our money back guarantee and under what terms:

30 days: Between 0-30 days, you are eligible for a full refund on Web hosting, Business Hosting, BDIX Hosting and Reseller hosting. No refunds are offered after 30 days.

No money back guarantee: Dedicated servers, VPS, Cloud servers, SSL certificates, Domain registration/renewal or transfer and software licenses or custom software installs.

No refunds will be made if we terminate your hosting or other services due to violation of our Acceptable Use Policy or any other violation of our Terms and Conditions, except as may be provided therein. This does not affect your statutory rights.

Credit on your account cannot be refunded and must be used for purchases and renewals.

Setup fees are non-refundable.

Accounts purchased under a promotion, with or without a promo code, are excluded from the 30 Days money back guarantee.

If the moneyback guarantee period has expired for your service, you are not eligible for a refund.

Refund Requests

If you think you are eligible for a refund, you can submit a ticket. You must include the following information in your request:

  • Why you are asking for a refund;

  • Transaction identifying information (e.g. account username, support pin, transaction number, domain name, date of purchase); and

  • Any additional information the Customer Service team asks for in order to process your refund request.